Description
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ITIL 4 Foundation
This course prepares you for the examination leading to the Foundation Certificate In IT Service Management . The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 provides an end-to-end picture of what means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.
The course includes:
- A high-level overview of ITIL v3’s five-step life cycle model and how the current 26 processes and functions map to the new ITIL 4 model SVS model
- The seven guiding principles of ITIL 4
- ITIL 4’s new service value chain
- The four dimensions of service management
- The 34 ITIL 4 practices, with a primary focus on 18 of these
- Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
| Length | 2 days |
| Target | This course is designed for anyone working in IT and looking for the most up to date IT service management education, as well as an understanding of how to provide business value in the digital era. It is also a must have for anyone who is looking to upgrade their ITIL v3 certification and knowledge. |
| Exam | Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification. An exam review is included in the course to help prepare attendees for the final exam. Included in the course is an exam voucher which enable the student to schedule the exam on any date and place after completion of the course. |
| Prereq | There are no mandatory prerequisites. |
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