When taking a ITIL Lifecycle, MALC or Prince2 Practitioner, Agile exam we need a copy of your relevant certificates. If you haven’t taken the course with us we also need a course completion certificate.

ITIL

ITIL Foundation

Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification.

ITIL Practitioner

The examination is open book and made up of multiple choice questions based on a scenario. Students will be allowed 105 minutes to answer the questions. You need at least 70% (28/40 points) to pass.

Candidates wishing to be examined for this qualification must already hold the ITIL Foundation Certificate.

Intermediate Exams

Lifecycle
  • Service Strategy
  • Service Design
  • Service Operation
  • Service Transition
  • Continual Service Improvement
Capability
  • Operational Support and Analysis
  • Planning, Protection & Optimization
  • Release, Control & Validation
  • Service Offerings & Agreements

The Intermediate examinations is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass.

Candidates wishing to be examined for Intermediate qualifications must already hold the ITIL Foundation Certificate.

ITIL Expert

  • Managing Across the Lifecycle

Candidates wishing to be examined for MALC must already hold 17 collected points from Foundation and Lifecycle/Capability level of ITIL®.

ITIL Foundation – 2 points
ITIL Practitioner – 3 points
Lifecycle (Strategy, Design, Operation, Transition, CSI) – 3 points
Capability (OSA, PPO, RCV, SOA) – 4 points
Managing Across the Lifecycle – 5 points

Candidates must have earned 22 points to achieve the ITIL Expert level of certification.

PRINCE2

Prince 2 Foundation

Student must pass a 60 minute, 70 question closed book multiple choice, examination with a passing score of 50% in order to receive this certification.

Prince2 Practitioner

  • Objective testing
  • 8 questions – 10 question items per question, each worth one mark
  • 44 marks or more required to pass (out of 80 available) – 55%
  • Two-and-a-half hours (150 minutes) duration, no additional reading time
  • Open book exam (official PRINCE2 manual only).
  • Candidates wishing to be examined for this qualification must already hold the Prince2 Foundation Certificate.

Prince2 Agile

  • Objective testing
  • 50 questions, each worth one mark
  • 30 marks or more required to pass (out of 50 available) – 60% pass mark
  • Two-and-a-half hours (150 minutes) duration, no additional reading time
  • Open book exam (official PRINCE2 Agile guide only).
  • Candidates wishing to be examined for this qualification must already hold the Prince2 Practitioner Certificate (not older than 5 years).