Service Catalogue Kickstart

Have you decided to create a service catalog and related structure, but do not know how, or where to start. Then this is the workshop for you!

The demands of the business / customers get larger and larger. They want to have well-defined services; it should be easy to order and they want controlled costs. The Service Catalogue in its own form is just a list of services. However, with the requirement that it must be cost controlled and service levels for all services that need to be measured and followed up in a structured way, you soon realize that everything we do within an IT department is part of the service catalog.

A well-conceived service structure can be used as the backbone of your entire service delivery. You can clarify responsibilities, structure tickets, measure services and control costs.

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