ITIL 4 Leader – Digital & IT Strategy

This 4-day course provides guidance about crafting a digital vision and shaping IT and business strategies.

The ITIL 4 Leader: Digital and IT Strategy module provides guidance about crafting a digital vision and shaping IT and business strategies. Digital and IT Strategy will be invaluable for leaders across your organization, including directors, department heads, and aspiring C-Suite professionals.

The course will help you to:

  • develop a cross-organizational digital strategy
  • craft a digital vision
  • drive operational excellence
  • respond to digital disruption
  • enable a sustainable business
  • strategically manage risk
  • develop digital leaders for the future.
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ITIL 4 Leader – Digital & IT Strategy

The four-day ITIL® 4 Leader: Digital & IT Strategy certification course focuses on the challenges associated with developing a digital strategy as well as highlighting how to align a digital business strategy with an IT strategy for business success.

This course is ideal for IT leaders and aspiring leaders who want to develop the essential skills required to overcome digital disruption from new technologies. The all-new course structure is taught through interactive case studies and practical hands-on exercises. This ensures participants will learn a structured and flexible approach for addressing service management challenges as well as how to get the most value from their digital property.

The course agenda covers the following ITIL 4 practices to help you understand the major factors that contribute to the successful ITIL 4 Strategic Leader: Digital & IT Strategy:

  • Architecture Management
  • Continual Improvement
  • Knowledge Management
  • Measurement and Reporting Management
  • Organizational Change Management
  • Portfolio Management
  • Project Management
  • Relationship Management
  • Risk Management
  • Service Financial Management
  • Strategy Management
  • Workforce and Talent Management

You’ll learn

  • Demonstrate the use of ITIL guiding principles in digital and IT strategy decisions and activities
  • Relate the concepts of digital and IT strategy, the service value system (SVS), and the service value chain, as well as explain how they work together to create value in markets that are being transformed by digital and information technology
  • Why organizations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy they will need to master as they make these changes
  • How an organization uses their digital and IT strategy to remain viable in environments disrupted by digital technology
  • The strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
  • The risks and opportunities of digital and IT strategy
  • The steps and techniques involved in defining and advocating for a digital and IT strategy
  • How to implement a digital and IT strategy
Length 4 days
Exam Student must pass a 60 minute, 30 question closed book multiple choice, examination with a passing score of 70% in order to receive this certification. The course includes four case study assignments that are graded in-session. Student need to pass all four in order to take the exam. An exam review is included in the course to help prepare attendees for the final exam. Included in the course is an exam voucher which enable the student to schedule the exam on any date and place after completion of the course.
Prereq For this course you are required to have a minimum of three years of IT managerial experience and successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course.

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