Capability OSA

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This 4 day course leads to the ITIL Certificate – Operational Support and Analysis (OSA). This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

Denna produkt är för närvarande slut i lager och är inte tillgänglig.

Artikelnr: Operational Support and Analysis Kategori:

Beskrivning

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Operational Support and Analysis (OSA)

This 4 day course leads to the ITIL Certificate – Operational Support and Analysis (OSA). This is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

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Längd 4 dagar
Målgrupp Denna 4-dagars kurs vänder sig till IT-proffs som behöver en djup förståelse för processer, roller, funktioner och aktiviteter relaterade till Operational Support and Analysis inom Service Lifecycle.
Certifiering Denna kurs är certifieringsgrundande. Dag 4 har du möjlighet att skriva certifieringsprovet som leder till en certifiering i Capability Operational Support and Analysis. Provet är på 120 minuter.
Förkunskaper Certifiering i ITIL Foundation samt praktiska erfarenheter från IT-verksam­het eller Service Management.

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Ytterligare information

Stad

Stockholm

Datum
Kursarrangör

Aim 4 Knowledge

Title

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