{"id":5188,"date":"2017-10-26T09:50:47","date_gmt":"2017-10-26T09:50:47","guid":{"rendered":"http:\/\/aim4knowledge.com\/product\/itil-practitioner\/"},"modified":"2021-05-04T11:20:12","modified_gmt":"2021-05-04T11:20:12","slug":"itil-practitioner","status":"publish","type":"product","link":"https:\/\/aim4knowledge.com\/sv\/courses\/itil-practitioner\/","title":{"rendered":"ITIL Practitioner"},"content":{"rendered":"

ITIL\u00a0Practitioner<\/h1>\n

This new (2016) ITIL Practitioner qualification takes an entirely new approach to service management education and training.<\/h3>\n

It focuses on the \u201cHOW to make service management happen\u201d rather than the detail of \u201cWHAT service management processes do\u201d. The course offers practical guidance on how to \u201cadopt and adapt\u201d the ITIL framework to support your organisation\u2019s business objectives. As such it is the missing link in the ITIL qualification portfolio.<\/h3>\n

The course addresses the practical issues of: gaining management support, bringing about the cultural change and ensuring that best practice adds real and measurable value to the organisation.<\/h3>\n
\n\n\n\n\n\n\n
Length<\/strong><\/td>\n2 days<\/td>\n<\/tr>\n
Target group<\/strong><\/td>\n\n
    \n
  • This course is aimed at all levels of IT service professionals<\/li>\n
  • The course will be specifically of interest to those individuals who need to have the key skills to be able to begin to know \u2018how\u2019 to adopt and adapt ITIL in there organisation<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
Exam<\/strong><\/td>\nThe examination is open book and made up of multiple choice questions based on a scenario.\u00a0Students will be allowed 105 minutes to answer the questions.\u00a0You need at least 70% (28\/40 points)\u00a0to pass.<\/td>\n<\/tr>\n
Prerequisites<\/strong><\/td>\nCandidates must hold the ITIL Foundation Certificate (gained since 2007) and should have a minimum of three years\u2019 experience of working in a service management role. The official publication \u201cITIL Practitioner Guidance\u201d accompanies the qualification and must be studied<\/strong> prior to course attendance.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

 <\/p>\n

You’ll learn<\/h3>\n
    \n
  • Apply your theoretical knowledge in ITIL<\/li>\n
  • Drive improvement in IT Service Management<\/li>\n
  • Manage change from a larger perspective\u00a0organizational change<\/li>\n
  • Communication<\/li>\n
  • Measurement and Reporting<\/li>\n
  • Objectives and setting of goals\u00a0for different parts of the organization<\/li>\n<\/ul>\n

    Course content<\/h3>\n

    The course is based on the official publication \u201cITIL Practitioner Guidance\u201d.\u00a0<\/strong>Students are also strongly advised to revise their ITIL Foundation course material.<\/strong><\/p>\n

    Taking the principles of \u201cAdopt\u201d and \u201cAdapt\u201d to it’s heart, ITIL Practitioner develops the Continual Service Improvement (CSI) approach to structure improvement and deployment initiatives.
    \nITIL Practitioner covers three key areas crucial to the success of any and all improvement initiatives:<\/p>\n

      \n
    1. Organizational Change Management<\/li>\n
    2. Communication<\/li>\n
    3. Measurement and Metrics.<\/li>\n<\/ol>\n

      The ITIL Practitioner guidance follows 9 Guiding Principles:<\/p>\n

        \n
      • Focus on value<\/li>\n
      • Design for experience<\/li>\n
      • Start where you are<\/li>\n
      • Work holistically<\/li>\n
      • Progress iteratively<\/li>\n
      • Observe directly<\/li>\n
      • Be transparent<\/li>\n
      • Collaborate<\/li>\n
      • Keep it simple<\/li>\n<\/ul>\n

         <\/p>\n

        Request Information<\/h3>\n

        Please select your inquiry type below, then fill out the form and we’ll get in touch with you.<\/p>\n

        [gravityform id=7 title=false description=false ajax=true]<\/p>\n","protected":false},"excerpt":{"rendered":"

        This new (2016) ITIL Practitioner qualification takes an entirely new approach to service management education and training.
        \nIt focuses on the \u201cHOW to make service management happen\u201d rather than the detail of \u201cWHAT service management processes do\u201d. The course offers practical guidance on how to \u201cadopt and adapt\u201d the ITIL framework to support your organisation\u2019s business objectives. As such it is the missing link in the ITIL qualification portfolio.<\/p>\n","protected":false},"featured_media":7438,"template":"","meta":{"om_disable_all_campaigns":false},"product_brand":[],"product_cat":[233],"product_tag":[],"class_list":{"0":"post-5188","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-itil","8":"first","9":"outofstock","10":"featured","11":"sold-individually","12":"taxable","13":"shipping-taxable","14":"purchasable","15":"product-type-variable"},"_links":{"self":[{"href":"https:\/\/aim4knowledge.com\/sv\/wp-json\/wp\/v2\/product\/5188","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aim4knowledge.com\/sv\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/aim4knowledge.com\/sv\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aim4knowledge.com\/sv\/wp-json\/wp\/v2\/media\/7438"}],"wp:attachment":[{"href":"https:\/\/aim4knowledge.com\/sv\/wp-json\/wp\/v2\/media?parent=5188"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/aim4knowledge.com\/sv\/wp-json\/wp\/v2\/product_brand?post=5188"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/aim4knowledge.com\/sv\/wp-json\/wp\/v2\/product_cat?post=5188"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/aim4knowledge.com\/sv\/wp-json\/wp\/v2\/product_tag?post=5188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}