VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, on outcomes and an organization’s goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service.
VeriSM™ Foundation
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Description
VeriSM™ Foundation
VeriSM™ Foundation focuses on the VeriSM™ model which emphasizes the focus on value, on outcomes and an organization’s goals. It also includes a unique management mesh, the guidance for choosing the appropriate management practices to establish the product or service.
It gives context to Service Management in the digital age and looks at how emerging technologies and progressive management practices can be applied to add value for the consumer.
| Length | 2 days |
| Target group | VeriSM™ Foundation is suitable both for professionals who are new to Service Management as well as those already working within a Service Management environment. This includes graduates and undergraduates, managers, service owners/managers, executives and IT professionals. |
| Exam | Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification. |
| Prerequisites | No prerequisites required. |
You’ll learn
VeriSM™ certification demonstrates your understanding about:
- The Service Organization
- Service culture
- People and organizational structure
- The VeriSM™ model
- Progressive practices
- Innovative technologies
- Getting started
At the end of the training you will lead the way by;
- Driving internal engagement and making changes that matter to the customer
- Delivering new service management and product development practices that put your business first
- Implementing service management which adds value to your business, making you more valuable in the marketplace
- Being part of a growing community
- Being a sought after pioneer in delivering service management for the digital age
Supported by the official publication “VeriSM: Service Management for the digital age”, VeriSM describes a service management approach which is:
- Value-driven
- Evolving
- Responsive
- Integrated
- Service
- Management
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