ITIL 4 Specialist – Create, Deliver & Support

ITIL® 4 Specialist Create Deliver and Support (ITIL 4 CDS) module covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods. It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers.

The course price includes a certification that is conducted online at any time and place.

Length 3 days
Target group

This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.

Exam Student must pass a 90 minute, 40 question closed book multiple choice, examination with a passing score of 70% in order to receive this certification.
Prerequisites For this course you are required to have successfully attained your ITIL 4 Foundation certificate.

 

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