Beskrivning
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ITIL 4 Specialist: Acquiring & Managing Cloud Services
The ITIL 4 Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.
The course will help you to:
- Analyze available solutions and potential benefits using a vendor-neutral approach
- Effectively Identify, select and deliver optimized cloud services
- Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
- Adopt a customer-focused end-to-end cloud procurement user journey.
The course price includes a certification that is conducted online at any time and place.
| Length | 3 days |
| Target group |
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| Exam | Student must pass a 90 minute, 40 question closed book multiple choice, examination with a passing score of 70% in order to receive this certification. |
| Prerequisites | There are no formal pre-requisites for studying Acquiring & Managing Cloud Services. The relevant key concepts from the ITIL 4 framework will be covered as part of the module, making it accessible to anyone interested in gaining critical skills in this area. |
You’ll learn
- Understand the role of cloud services in an organization
- Know how to define an organization’s requirements and readiness to adopt cloud solutions
- Know how to identify the types of cloud services and understand their applicability to an organization’s context
- Understand how cloud services are selected and procured
- Know how to onboard and offboard cloud services
- Know how to manage the use of cloud services
- Know how to evaluate and improve a cloud strategy
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Course content
Introduction
- What is the cloud?
- Cloud services
- Role of cloud in digital transformation
- Sustainability objectives
- Governance
Explore: Can the organization benefit from the cloud?
- Cloud’s role in strategy
- Cloud strategic positioning
- Value: Outcomes, costs, and risks
- Formulating the initial cloud strategy
Engage: Meeting a cloud service provider
- CSP landscape
- Requirements
- Cloud readiness assessement
- Cloud strategy and cloud service requirements
Offer: Selecting the right services and service provider
- Desired minimum return on investment
- Communicating requirements
- Requesting and reviewing proposals
- Defining and communicating a business case for cloud services
Agree: Negotiating and planning
- Value co-creation
- Cloud service agreements
- Share responsibility model
- Charging models
Onboard (and offboard): Moving to the cloud
- General considerations
- Migrating to the cloud
- Security and compliance considerations
Co-create: Enabling value
- Operating model alignment
- Value co-creation drivers in practice
- Managing the optimization of cloud service consumption
- Managing cloud service quality
- Cloud tools for value co-creation
Realize: Measuring and improving
- Maintaining operating model alignment
- VUCA and the value cocreation map
- Continual improvement
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