ITIL 4 Specialist: Acquiring & Managing Cloud Services

The ITIL Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.

The course will help you to:

  • Analyze available solutions and potential benefits using a vendor-neutral approach
  • Effectively Identify, select and deliver optimized cloud services
  • Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
  • Adopt a customer-focused end-to-end cloud procurement user journey.
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ITIL 4 Specialist: Acquiring & Managing Cloud Services

The ITIL 4 Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.

The course will help you to:

  • Analyze available solutions and potential benefits using a vendor-neutral approach
  • Effectively Identify, select and deliver optimized cloud services
  • Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
  • Adopt a customer-focused end-to-end cloud procurement user journey.

The course price includes a certification that is conducted online at any time and place.

Length 3 days
Target group
  • C-level (and aspiring C-level)
  • Cloud architects and cloud consultants
  • Procurement and Capture Manager considering procuring cloud services
  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team
  • Existing ITIL qualification holders wishing to develop their knowledge
Exam Student must pass a 90 minute, 40 question closed book multiple choice, examination with a passing score of 70% in order to receive this certification.
Prerequisites There are no formal pre-requisites for studying Acquiring & Managing Cloud Services. The relevant key concepts from the ITIL 4 framework will be covered as part of the module, making it accessible to anyone interested in gaining critical skills in this area.

You’ll learn

  • Understand the role of cloud services in an organization
  • Know how to define an organization’s requirements and readiness to adopt cloud solutions
  • Know how to identify the types of cloud services and understand their applicability to an organization’s context
  • Understand how cloud services are selected and procured
  • Know how to onboard and offboard cloud services
  • Know how to manage the use of cloud services
  • Know how to evaluate and improve a cloud strategy

Course content

Introduction

  • What is the cloud?
  • Cloud services
  • Role of cloud in digital transformation
  • Sustainability objectives
  • Governance

Explore: Can the organization benefit from the cloud?

  • Cloud’s role in strategy
  • Cloud strategic positioning
  • Value: Outcomes, costs, and risks
  • Formulating the initial cloud strategy

Engage: Meeting a cloud service provider

  • CSP landscape
  • Requirements
  • Cloud readiness assessement
  • Cloud strategy and cloud service requirements

Offer: Selecting the right services and service provider

  • Desired minimum return on investment
  • Communicating requirements
  • Requesting and reviewing proposals
  • Defining and communicating a business case for cloud services

Agree: Negotiating and planning

  • Value co-creation
  • Cloud service agreements
  • Share responsibility model
  • Charging models

Onboard (and offboard): Moving to the cloud

  • General considerations
  • Migrating to the cloud
  • Security and compliance considerations

Co-create: Enabling value

  • Operating model alignment
  • Value co-creation drivers in practice
  • Managing the optimization of cloud service consumption
  • Managing cloud service quality
  • Cloud tools for value co-creation

Realize: Measuring and improving

  • Maintaining operating model alignment
  • VUCA and the value cocreation map
  • Continual improvement

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