The purpose of the course is to ensure that students gain an understanding of the IT processes than manage IT services from their concept stage through design and development and safely into a production environment. In ITIL these stages are known as: Service Strategy; Service Design; Service Transition; and Service Operation. Students will also appreciate the concept of continual service improvement and quality control.
ITIL 4 Foundation Bridge
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Description
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ITIL 4 Foundation Bridge
This course prepares you for the examination leading to the new Foundation Certificate In IT Service Management available February 28 in 2019. The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 provides an end-to-end picture of what means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.
Before this course you need to prepare by pre-reading the provided study material. 1 week before the start of the course you will receive the courseware.
| Length | 1 day + own study |
| Target group | This course is for those who are involved in the delivery of IT services and need an understanding of best practice in IT Service Management. |
| Exam | Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification. You can write the exam at any time and at any place after the course. The test is done via your own computer proctored via webcam. |
| Prerequisites | You are expected to have the current certificate for ITIL Foundation. |
You’ll learn
- Understand the key concepts of service management
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Know the purpose and key terms of 18 ITIL practices
- Understand 7 ITIL practices
Course content
Definitions
Key concepts of creating value
Key concepts of service relationships:
The nature, use and interaction of the guiding principles
The use of the guiding principles
The four dimensions of service management
The ITIL service value system
The interconnected nature of the service value chain and how this supports value streams
Inputs, outputs and purpose of each value chain activity
The purpose of the 18 ITIL practices
Definitions of key ITIL terms
7 ITIL practices in detail, including how they fit within the service value chain
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Additional information
| City | Gothenburg, Malmö, Stockholm |
|---|---|
| Date | 2019-04-02, 2019-04-23, 2019-05-23, 2019-09-03, 2019-09-24, 2019-10-22, 2019-11-19 |
| Training Provider | Peopleteam, Aim 4 Knowledge, illuminEight |