ITIL 4 Foundation Bridge

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The purpose of the course is to ensure that students gain an understanding of the IT processes than manage IT services from their concept stage through design and development and safely into a production environment. In ITIL these stages are known as: Service Strategy; Service Design; Service Transition; and Service Operation. Students will also appreciate the concept of continual service improvement and quality control.

This product is currently out of stock and unavailable.

Description

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ITIL 4 Foundation Bridge

This course prepares you for the examination leading to the new Foundation Certificate In IT Service Management available February 28 in 2019. The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 provides an end-to-end picture of what means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

Before this course you need to prepare by pre-reading the provided study material. 1 week before the start of the course you will receive the courseware.

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Length 1 day + own study
Target group This course is for those who are involved in the delivery of IT services and need an understanding of best practice in IT Service Management.
Exam Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification. You can write the exam at any time and at any place after the course. The test is done via your own computer proctored via webcam.
Prerequisites You are expected to have the current certificate for ITIL Foundation.

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Additional information

City

Gothenburg, Malmö, Stockholm

Date

2019-04-02, 2019-04-23, 2019-05-23, 2019-09-03, 2019-09-24, 2019-10-22, 2019-11-19

Training Provider

Peopleteam, Aim 4 Knowledge, illuminEight

Title

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