Thinking in Services: Grokking the Fundamentals is an opportunity to deepen your understanding of services in terms of what they are, what they can be, and why they even exist; why they fail in unexpected ways. For that you will learn to see the designs of services with new eyes for new perspectives.
Thinking in Services: Grokking the Fundamentals
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Description
Thinking in Services: Grokking the Fundamentals
Thinking in Services: Grokking the Fundamentals is an opportunity to deepen your understanding of services in terms of what they are, what they can be, and why they even exist; why they fail in unexpected ways. For that you will learn to see the designs of services with new eyes and new perspectives.
Whether you participate from the point of view of a customer or a service provider (in industry, government, or nonprofit), at the end of a three-day program, you will be able to, better than before:- communicate the concept of a service with clarity and depth
- apply systems thinking to service design
- analyze problems, identify fail points and fault lines
- systematically improve designs
Length | Standard Version: 3 consecutive days Extended Version: Spans 4 days |
Target group | This course is for a broad audience and therefore provides a transdisciplinary view into the thinking that goes into the designs of services. |
Materials | You will receive a copy of the Thinking in Services book by Majid Iqbal, a workbook with exercises and templates, and the Story Boards cards – useful in setting up the 16x frame as a canvas for a collaborative design effort anywhere there is table space. |
Prerequisites | No prerequisites required. |
Course content
Day 1

Day 2

Day 3

Day 4 (Extended Version Only)

Then onwards
Then onwards you will have new levels of appreciation for the thinking that goes into goods designs. In the process you will upgrade your skillset to cover trickier problems (e.g., customers and users not only not the same but also with conflicting interests), in dynamic environments (i.e., continuous integration and continuous deployment), in markets where pricing is a critical success factor.Request Information
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Additional information
City | Stockholm, Washington DC |
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Training Provider | Design Code LLT, Insperio |