- drive and manage effective organizational change
- encourage a culture of continual improvement
- facilitate decision-making
- support change management
- minimize disruption
- innovate while remaining compliant.
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This 3-day ITIL® Strategist – Direct, Plan, and Improve (DPI) course is “shared” course between two designation streams – the ITIL Managing Professional (MP) and the ITIL Strategic Leader (SL). This module provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. The ITIL 4 Strategist: Direct, Plan and Improve module is for anyone who needs to align their team’s objectives to the organizational strategy. It also provides guidance on embedding continual improvement into the organizational culture. Direct, Plan and Improve helps with planning work, improving products, and managing change. The course will help you to: -
The ITIL 4 Specialist: Sustainability in Digital & IT module is for anyone looking to understand the role IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it. The course will help you to:
- Understand how to use the ITIL guiding principles to deliver value by creating sustainable digitally enabled products and services
- Effectively address VUCA challenges through sustainable strategies, procurement, products and practices.
- Obtain a practical grounding in the key principles of sustainability
- Conduct a full cost benefit analysis identifying potential risks and opportunities using best practice guidance.
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The ITIL Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions. The course will help you to:
- Analyze available solutions and potential benefits using a vendor-neutral approach
- Effectively Identify, select and deliver optimized cloud services
- Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
- Adopt a customer-focused end-to-end cloud procurement user journey.
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This 3-day The High-velocity IT module explores the ways in which digital organizations and digital operating models function in high velocity environments. The ITIL 4 Specialist: High-velocity IT module is for IT managers and practitioners who work in digital or highly automated environments, or who deliver digital products and services. This includes anyone involved in digital transformation and anyone transitioning to Lean, Agile, or DevOps ways of working. The course will help you to:
- converge business and IT goals
- recognize and manage complex adaptive systems
- bridge the development and operations gap
- improve performance with Lean, Agile, and DevOps
- increase the speed and quality of services
- invest in digital tools and techniques to create value.
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The 3-day ITIL 4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value. Drive Stakeholder Value benefits anyone who manages customer journeys, experiences, or expectations. The course will help you to:
- effectively manage key stakeholders
- build trusted relationships
- shape customer demand
- embed effective design thinking
- optimize user experience and customer experience.
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This 3-day course covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. This course is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. This includes development, deployment, and monitoring activities. The course will help you to:
- improve existing processes
- effectively manage IT teams
- optimize value streams and workflows
- align digital services with business strategy
- improve how services are developed
- integrate new technologies embed Lean, Agile, and DevOps ways of working.
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This 4-day course provides guidance about crafting a digital vision and shaping IT and business strategies. The ITIL 4 Leader: Digital and IT Strategy module provides guidance about crafting a digital vision and shaping IT and business strategies. Digital and IT Strategy will be invaluable for leaders across your organization, including directors, department heads, and aspiring C-Suite professionals. The course will help you to:- develop a cross-organizational digital strategy
- craft a digital vision
- drive operational excellence
- respond to digital disruption
- enable a sustainable business
- strategically manage risk
- develop digital leaders for the future.
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ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge. The course will help you to understand:
- how modern IT and digital service organizations operate
- how value streams increase speed and efficiency
- how cultural or behavioural principles guide work that benefits the wider organization
- how to use commonly-used service management terms and concepts
This course includes:
- ITIL 4 Foundation E-learning available for 6 months. You can take the course from a mobile phone, tablet or PC/Mac.
- During the course and pre exam you can contact and ask questions to our instructors.
- Exam Voucher. You can write the exam online at any time and at any place after the course.
- Extra material. The course also includes our courseware via e-book. This is a great help for your exam preparation.
- Certificate of Completion. When you have completed all the chapters in the course you receive a Certificate of Completion to print.