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Artikelnr: Planning, Protection and Optimization Kategorier: ,

Planning, Protection and Optimization (PPO)

De 4 kurserna inom Service Capability vänder sig till deltagare som behöver djupa kunskaper om processerna och rollerna i ITIL. Service Lifecycle behandlas i kursen men primärt fokus är processer, funktioner, roller och aktiviteter med dess tillämpning och användning genom livscykeln. Kurserna inom Service Capability är rollbaserade moduler som alla har en separat certifiering. Varje kurs innehåller en gruppering av processer och roller inom ITIL avsedd för att ge deltagare en specifik kunskap över praxis och tillämpning relaterat till det dagliga arbetet.

Length 4 days
Target group The target group of the ITIL Certificate in Planning, Protection and Optimization is:

  • Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications.
  • Individuals who require a deep understanding of ITIL Certificate in the Planning, Protection and Optimization processes and how it may be used to enhance the quality of IT service support within an organization.
  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement Programme
  • Operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management, Risk Management, who wish to enhance their role-based capabilities.

This may include but is not limited to, IT professionals, business managers and business process owners.

Exam The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass.
Prerequisites Candidates wishing topass the examination for this qualification must already hold the ITIL Foundation Certificate.

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