Description
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Planning, Protection and Optimization (PPO)
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The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecycle covered in the course but the primary focus is on processes, functions, roles and activities of its application and use by lifecycle. The courses within the Service Capability is role-based modules, each with a separate certification. Each course includes a grouping of processes and roles within ITIL is intended to give participants a specific knowledge of the practice and application related to the daily work.
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| Length | 4 days |
| Target group | The target group of the ITIL Certificate in Planning, Protection and Optimization is:
This may include but is not limited to, IT professionals, business managers and business process owners. |
| Exam | The examination is closed book and made up of multiple choice questions based on a scenario. Students will be allowed 120 minutes to answer the questions. You need at least 70% (28/40 points) to pass. |
| Prerequisites | Candidates wishing topass the examination for this qualification must already hold the ITIL Foundation Certificate. |
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You’ll learn
You get a deeper understanding of the part of the ITIL framework related to the enforcement of IT service availability. The course is aimed primarily at people working actively with the planning and operation of IT services from an accessibility perspective, both in design and operations phase. You get answers to questions about the availability will be planned and measured in the best way, and why it is so important to have continuity management.[/fusion_tab][fusion_tab title=”Course content” icon=””]
Course content
- Service design in PPO and lifecycle context
- Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
- Capacity management as a capability to realize successful service design
- Availability management as a capability to realize successful service design
- IT service continuity management as a capability to support overall business continuity management
- Information security management as part of the overall corporate governance framework
- Planning, protection and optimization roles and responsibilities
- Technology and implementation considerations
- Organizational roles relevant to PPO
- And specifically in the following key ITIL process and role areas:
- Capacity management
- Availability management
- IT service continuity management
- Information security management
- Demand management
- Challenges, critical success factors and risks for planning, protection and optimization
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