Beskrivning
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ITIL 4 Specialist: Sustainability in Digital & IT
The ITIL 4 Specialist: Sustainability in Digital & IT module is for anyone looking to understand the role IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it.
The course will help you to:
- Understand how to use the ITIL guiding principles to deliver value by creating sustainable digitally enabled products and services
- Effectively address VUCA challenges through sustainable strategies, procurement, products and practices.
- Obtain a practical grounding in the key principles of sustainability
- Conduct a full cost benefit analysis identifying potential risks and opportunities using best practice guidance.
The course price includes a certification that is conducted online at any time and place.
| Length | 3 days |
| Target group |
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| Exam | Student must pass a 60 minute, 35 question closed book multiple choice, examination with a passing score of 70% in order to receive this certification. The exam also includes four practical assignments. |
| Prerequisites | There are no formal pre-requisites for studying Acquiring & Managing Cloud Services. The relevant key concepts from the ITIL 4 framework will be covered as part of the module, making it accessible to anyone interested in gaining critical skills in this area. |
You’ll learn
- Understand the key concepts of sustainability
- Understand the value, benefits, costs, and risks of sustainability
- Understand how digital and information technology support sustainability
- Know how to plan sustainability for an organization
- Understand how organization sustainability is assessed, maintained, and improved
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Course content
Introduction
- Key concepts of sustainability
- Digital technology, IT services, and sustainability
- Benefits of sustainability
What is the vision?
- Role and structure of the sustainability vision
- Sustainability models, issues, and concepts
- Digital sustainability
- Materiality assessment
Where are we now?
- Understanding the context
- External and internal assessment
- SWOT Analysis
- Audits
Where do we want to be?
- Defining sustainability objectives
- Justifying sustainability objectives
How do we get there?
- Strategies of sustainability
- Embedding sustainability into the service value system
- Planning recommendations
Take action
- Taking sustainable action
- Sustainability in VUCA environments
- Ongoing activities
Did we get there?
- Sustainability measurements
- Sustainability reporting
How do we keep the momentum going?
- Continuous orientation
- Governance and audit
- Communication
- Collaboration
- Innovation
- Staying up to date
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