ITIL 4 Specialist: Acquiring & Managing Cloud Services

The ITIL 4 Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.

The course will help you to:

Analyze available solutions and potential benefits using a vendor-neutral approach
Effectively Identify, select and deliver optimized cloud services
Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
Adopt a customer-focused end-to-end cloud procurement user journey.

The course price includes a certification that is conducted online at any time and place.

Length	3 days
Target group	C-level (and aspiring C-level) Cloud architects and cloud consultants Procurement and Capture Manager considering procuring cloud services Individuals continuing their journey in service management ITSM managers and aspiring ITSM managers Managers of all levels involved in shaping direction and strategy or developing a continually improving team Existing ITIL qualification holders wishing to develop their knowledge
Exam	Student must pass a 90 minute, 40 question closed book multiple choice, examination with a passing score of 70% in order to receive this certification.
Prerequisites	There are no formal pre-requisites for studying Acquiring & Managing Cloud Services. The relevant key concepts from the ITIL 4 framework will be covered as part of the module, making it accessible to anyone interested in gaining critical skills in this area.

You’ll learn

Understand the role of cloud services in an organization
Know how to define an organization’s requirements and readiness to adopt cloud solutions
Know how to identify the types of cloud services and understand their applicability to an organization’s context
Understand how cloud services are selected and procured
Know how to onboard and offboard cloud services
Know how to manage the use of cloud services
Know how to evaluate and improve a cloud strategy

Course content

Introduction

What is the cloud?
Cloud services
Role of cloud in digital transformation
Sustainability objectives
Governance

Explore: Can the organization benefit from the cloud?

Cloud’s role in strategy
Cloud strategic positioning
Value: Outcomes, costs, and risks
Formulating the initial cloud strategy

Engage: Meeting a cloud service provider

CSP landscape
Requirements
Cloud readiness assessement
Cloud strategy and cloud service requirements

Offer: Selecting the right services and service provider

Desired minimum return on investment
Communicating requirements
Requesting and reviewing proposals
Defining and communicating a business case for cloud services

Agree: Negotiating and planning

Value co-creation
Cloud service agreements
Share responsibility model
Charging models

Onboard (and offboard): Moving to the cloud

General considerations
Migrating to the cloud
Security and compliance considerations

Co-create: Enabling value

Operating model alignment
Value co-creation drivers in practice
Managing the optimization of cloud service consumption
Managing cloud service quality
Cloud tools for value co-creation

Realize: Measuring and improving

Maintaining operating model alignment
VUCA and the value cocreation map
Continual improvement

- License Courseware
- Source an Instructor
- Become an Instructor
- Training for Company
- Training for Myself

ITIL 4 Specialist: Acquiring & Managing Cloud Services

Description