The 3-day ITIL 4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value. Drive Stakeholder Value benefits anyone who manages customer journeys, experiences, or expectations.
The course will help you to:
This 3-day ITIL® 4 Specialist Drive Stakeholder Value (ITIL 4 DSV) is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers, and partners.
The core concept behind DSV is to provide an understanding of how to convert demand into value through IT-enabled services. The course covers key topics like service level-agreement design, multi-supplier management, relationship management, customer and user experience design, customer journey mapping, and more. Individuals can expect to walk away with the tools required to drive user engagement and boost internal and external stakeholder satisfaction.
The DSV course focuses on these key ITIL 4 practices:
| Length | 3 days |
| Exam | Student must pass a 90 minute, 40 question closed book multiple choice, examination with a passing score of 70% in order to receive this certification. An exam review is included in the course to help prepare attendees for the final exam. Included in the course is an exam voucher which enable the student to schedule the exam on any date and place after completion of the course. |
| Prereq | For this course you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course. |
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