ITIL Foundation

The purpose of the course is to ensure that students gain an understanding of the IT processes than manage IT services from their concept stage through design and development and safely into a production environment. In ITIL these stages are known as: Service Strategy; Service Design; Service Transition; and Service Operation. Students will also appreciate the concept of continual service improvement and quality control.

CERTIFICATE OF COMPLETION

Each student completing the ITIL Foundation course will be issued a Certificate of Completion upon successful completion of the course.

Self-study

This course requires self-study and preparation with provided courseware before each session in order to help you understand the concept and pass the certification.

Virtual Classroom

Each session is handled through Skype. You need to be ready 10 minutes prior to the session and accept the invitation. Enter your Skype e-mailaddress in Additional information when booking your seat.

Length The course consist of 4 training sessions á 3 hours every Tuesday. Choose a start date when booking your seat for more information.
Start time 19:00 GMT +1
Language English
Courseware Our ITIL Foundation e-book is included. Our e-books contains interactive exercises and sample papers for self-study and preparation prior to each session.
Target group This course is for those who are involved in the delivery of IT services and need an understanding of best practice in IT Service Management.
Exam Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification. Note: The examination is not included in the price.
Prerequisites Candidates wishing to be trained and pass the exam for this qualification should have a general awareness of IT and appreciation of their own business environment.

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