ITIL 4 Specialist – Create, Deliver & Support
Next chance to attend this course has a guaranteed start and will be held april 25-27 in central Stockholm. The course fee include Take 2 which means that you have a free exam retake in case you won’t pass the first time.
This 3-day ITIL® 4 Specialist Create Deliver and Support (ITIL 4 CDS) module covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services.
The course agenda covers the following ITIL 4 practices to help you understand the major factors that contribute to the successful creation, delivery, and support across ITIL’s new service value system (SVS) business model:
- Service design price and orchestration
- Software development and management
- Deployment management
- Release management
- Service validation and testing
- Change enablement
- Ensuring stakeholder satisfaction
- Service Desk
- Incident management – detection and resolution
- Problem management
- Knowledge management
- Service level management
- Monitoring and event management
You’ll learn
- Understand how to plan and build a service value stream to create, deliver, and support services:
- Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS
- Understand the value of positive communications
- Understand the planning and management of resources in the SVS
- Understand the value and use of IT across the SVS
- Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
- Learn how to design, develop, and transition a value stream using ITIL practices
- Learn how to better provide user support using ITIL practices
- Learn how to create, deliver, and support services:
- Discover how to prioritize, structure, and coordinate work and activities
- Understand buy versus build considerations, sourcing options, and service integration management (SIAM)
| Length |
3 days |
| Exam |
Student must pass a 90 minute, 40 question closed book multiple choice, examination with a passing score of 70% in order to receive this certification. An exam review is included in the course to help prepare attendees for the final exam. Included in the course is an exam voucher which enable the student to schedule the exam on any date and place after completion of the course. |
| Prereq |
For this course you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course. |
