The purpose of the course is to ensure that students gain an understanding of the IT processes than manage IT services from their concept stage through design and development and safely into a production environment. In ITIL these stages are known as: Service Strategy; Service Design; Service Transition; and Service Operation. Students will also appreciate the concept of continual service improvement and quality control.
ITIL Foundation Virtual
Out of stock
Description
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ITIL Foundation
The purpose of the course is to ensure that students gain an understanding of the IT processes than manage IT services from their concept stage through design and development and safely into a production environment. In ITIL these stages are known as: Service Strategy; Service Design; Service Transition; and Service Operation. Students will also appreciate the concept of continual service improvement and quality control.
CERTIFICATE OF COMPLETION
Each student completing the ITIL Foundation course will be issued a Certificate of Completion upon successful completion of the course.
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Self-study
This course requires self-study and preparation with provided courseware before each session in order to help you understand the concept and pass the certification.
Virtual Classroom
Each session is handled through Skype. You need to be ready 10 minutes prior to the session and accept the invitation. Enter your Skype e-mailaddress in Additional information when booking your seat.
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| Length | The course consist of 4 training sessions á 3 hours every Tuesday. Choose a start date when booking your seat for more information. |
| Start time | 19:00 GMT +1 |
| Language | English |
| Courseware | Our ITIL Foundation e-book is included. Our e-books contains interactive exercises and sample papers for self-study and preparation prior to each session. |
| Target group | This course is for those who are involved in the delivery of IT services and need an understanding of best practice in IT Service Management. |
| Exam | Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification. Note: The examination is not included in the price. |
| Prerequisites | Candidates wishing to be trained and pass the exam for this qualification should have a general awareness of IT and appreciation of their own business environment. |
Course content
Session 1 – Basic definitions & Service Strategy
3 hours
- Introduction to ITIL
- General concepts & definitions
- Generic roles and responsibilities
- Service Strategy objectives and processes
Session 2 – Service Design
2 hours
- Service Design objectives and processes
Session 3 – Service Transition
2 hours
- Service Transition objectives and processes
Session 4 – Service Operation & Continual Service Improvement
3 hours
- Service Operations objectives, functions and processes
- Continual Service Improvement objectives, methods and processes
- Examination preparations
You’ll learn
On successful completion of the course delegates will be able to understand:
- Service management as a practice (comprehension)
- The ITIL service lifecycle (comprehension)
- Generic concepts and definitions (awareness)
- Key principles and models (comprehension)
- Selected processes (awareness)
- Selected functions (awareness)
- Selected roles (awareness)
- Technology and architecture (awareness)
- Competence and training (awareness).
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Additional information
| Date | 2018-09-04, 2018-11-06 |
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