ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

The course will help you to understand:

how modern IT and digital service organizations operate
how value streams increase speed and efficiency
how cultural or behavioural principles guide work that benefits the wider organization
how to use commonly-used service management terms and concepts

This course includes:

ITIL 4 Foundation 2 days class training with an experienced accredited trainer
E-book Courseware
Official E-book from Axelos
Exam Voucher. You can write the exam online at any time and at any place after the course.
Exam Take 2. Free extra exam in case of not passing the first time.

Beskrivning

ITIL 4 Foundation

This course prepares you for the examination leading to the Foundation Certificate In IT Service Management . The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 provides an end-to-end picture of what means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

The course includes:

A high-level overview of ITIL v3’s five-step life cycle model and how the current 26 processes and functions map to the new ITIL 4 model SVS model
The seven guiding principles of ITIL 4
ITIL 4’s new service value chain
The four dimensions of service management
The 34 ITIL 4 practices, with a primary focus on 18 of these
Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

Length	2 days
Target	This course is designed for anyone working in IT and looking for the most up to date IT service management education, as well as an understanding of how to provide business value in the digital era. It is also a must have for anyone who is looking to upgrade their ITIL v3 certification and knowledge.
Exam	Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification. An exam review is included in the course to help prepare attendees for the final exam. Included in the course is an exam voucher which enable the student to schedule the exam on any date and place after completion of the course.
Prereq	There are no mandatory prerequisites.

I’m interested in:

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- Training for Company
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ITIL 4 Foundation

This course includes:

Beskrivning

ITIL 4 Foundation

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